Refund & Return Policy

Last Updated: September 30, 2026

At SDLCO, we want you to be satisfied with your purchase. If you are not completely satisfied with an item you received, you may be eligible to return it in accordance with the terms below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within [7/14/30] days of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The item should be returned with its original packaging, tags, labels, and accessories, where applicable.

  • Proof of purchase or your order number may be required.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used, worn, damaged, or altered after delivery.

  • Products without their original packaging, tags, or accessories, where applicable.

  • Items purchased on sale or clearance, unless otherwise stated.

  • Any product specifically identified as non-returnable on its product page.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at [your customer service email] and provide:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos of the product, if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions if your return is approved.

Please do not send an item back without receiving return instructions from us first.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied by us.

Original shipping charges are [refundable / non-refundable], except where required by applicable law or where the return is due to an error on our part.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

7. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or store credit.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee cancellation once an order has been processed, packed, or shipped. If the order has already been shipped, you may need to follow our standard return procedure.

9. Sale & Promotional Items

Return eligibility for sale, discounted, promotional, or clearance products may differ from our standard return policy.

Any special return conditions will be stated on the relevant product page or communicated at the time of purchase.

10. Refund Delays

If you have not received your refund after the stated processing period:

  1. Check your bank or payment account again.

  2. Contact your payment provider or bank, as processing times can vary.

  3. If you still cannot locate the refund, contact us at [your customer service email] with your order details.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

SDLCO
Website: https://sdlco.com.co/
Email: Supports@sdlco.com.co

We are happy to help with any questions regarding your order.